Graywhale FAQ
Graywhale Entertainment is all about good music, good movies, good games and great customer service. The following are some of our frequently asked questions from customers just like you. Don't see answer to your question here? Contact us at contactus@graywhaleSLC.com or give us a call at our locations in Ogden or Taylorsville, UT.
Do you ship and what are the rates?
Shipping is $4.99 for the first item and $2.00 for each additional item. We ship USPS First Class or Media Mail, depending on final package weight. Arrival estimated within 5-7 days. Your order might come in several shipments if that will get them to you more quickly. There is no extra charge for this service. If you need specific shipping options, please contact us at contactus@graywhaleSLC.com for more information. Learn more here.
**Please note that if your shipping and billing addresses differ, your order may be slightly delayed due to our fraud check system.
Do you ship internationally?
We only ship within the U.S. at this time.
There is a problem with my order. Can you help?
Please e-mail us at contactus@graywhaleSLC.com or learn more here.
Is in-store pickup available?
It's finally here. That new item you've been waiting for is finally out and you don't want to wait in line. Instead of harassing the mail carrier over a late Amazon package, get it from Graywhale Entertainment with in-store pickup. Learn more here.
What is your return policy?
If you order an item from our Ogden or Taylorsville, UT store, we try our best to get you exactly what you ordered in good condition. Sometimes online orders don't turn out the way we planned. Learn more here.
Can I get my Killerwhale Membership Discounts on graywhaleSLC.com?
Yes, as long as the e-mail address on your Killerwhale card matches the e-mail address you used to set up your account.
I have a gift certificate from one of your stores, can I use it online?
Not at this time. Sorry! Currently an employee in our stores can manually add a gift card's value to a webstore account. If desired, please email us at contactus@graywhaleSLC.com. With the entire code on the back of your gift card as well as the name on your www.graywhaleSLC.com account.
I noticed Graywhale has new gift cards, where can I buy/use one?
Reloadable Graywhale Giftcards in any amount from $1-$500, featuring 24/7 support and online balance inquiry are available for purchase in-store or at Giftcardmall.com. May be used in-store only. Terms available here.
What do I do with my unwanted media?
Do you have unwanted CDs, DVDs, vinyl LPs, 45 singles, video games, and books hanging around your house? Bring them into any Graywhale Entertainment location and turn your old items into cash or store credit almost instantly. Learn more here.
Do you buy and sell used games?
Do you have a pile of video games sitting around that you never play anymore? Bring your unused Wii, PlayStation, Xbox and DS games into Graywhale today to sell them. Learn more here.
Who buys vinyl?
In an age where you have access to almost any song, artist or album you want on demand, who buys used vinyl records? Learn more by selecting one of our locations here:
Employment
We pride ourselves in having the best customer service standards in the industry and constantly focus on reflecting this by our staffing. We are ALWAYS accepting resumes. Just drop one by any location!
You can also email your resume to graywhaleSLC.com. Please indicate full-time or part-time and the location to which you are applying in the body of the email.
